Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to make a return or cancel an order, please review our guidelines below.

Order Cancellations

• Cancellation Window: Orders can be canceled for a full refund within 1 hour of being placed.

• How to Cancel: To request a cancellation, please contact us immediately at sinandsilkstore@gmail.com with your order number.

• After 1 Hour: Once the 1-hour window passes, your order enters our warehouse fulfillment process and can no longer be canceled. However, you may return the item following our return policy once it arrives.

Order Returns

• 14-Day Return Window: You have 14 days from the date your tracking shows delivered to initiate a return. Our system automatically extends this timeframe to account for weekends and holidays. Email at sinandsilkstore@gmail.com.

• Damaged or wrong item: Email us within 14 days of delivery with your order number and photos.
  We’ll refund or replace it. You should not have to ship it back.

• Returns: Email us within 14 days of delivery and we’ll give you a return address. You pay the shipping.

  Once we receive it and confirm the condition, we’ll refund the item price to your original payment method. Original shipping is not refunded.

  Earrings are final sale unless damaged or incorrect.

   

• No Restocking Fees: We do not charge restocking fees on returned items.

Condition Requirements

To qualify for a refund, returned items must be:

• Unworn, unwashed, and in original condition.

• Free from marks, stains, odors, or damage.

• Returned in original packaging with all tags attached.

Refund Processing

Once we receive and inspect your returned package, your refund will be processed back to your original payment method within 3 to 5 business days. (Note: Your bank or credit card company may take additional time to post the credit).